Beware of the bad: First clear out negative practices, then spread good ones.

One of the biggest threats to successful scaling is bad behavior: it is very contagious and can cancel out the benefits or even destroy excellent behavior.

We’ve all worked in a team where one member undermined the entire group’s performance.Research on group effectiveness has also shown that group performance decreases by 30 to 40 percent if just one person has a disruptive mindset.

The problem is that destructive behavior escalates quickly. Even small acts can be extremely damaging to the performance of the entire group.

Since destructive behavior is such a cancer, leaders need to address it before trying to spread excellent practices.

The best strategy is to have no tolerance for bad behavior. Then focus on scaling the good.











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