Authentic Listening - The Questions People Are Subconsciously Asking Us

 Humans are always asking themselves these questions, either subconsciously or consciously:

  • “Do I matter?”

  • “Do you respect who I am?”

  • and most importantly “Do you care?”

Mirror back to people what you perceive them to be saying and feeling. Try using sentence starters like:

  • What I hear you saying is _______

  • This makes me feel ______ , how does it make you feel?

Affirm what people’s experience is. Try using statements like:

  • That makes a lot of sense...

  • You make a lot of sense...

  • That is a very normal reaction...

  • Yeah, I can see your perspective…

The build trust you must show people with your body language and words:

  • You and your experience matter deeply and are very important

  • I respect who you are and I respect your opinions and feelings, they are valid

  • I care deeply about you and your wellbeing

Thank you, Cindy Piva.














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