Beware of the bad: First clear out negative practices, then spread good ones.
One of the biggest threats to successful scaling is bad behavior: it is very contagious and can cancel out the benefits or even destroy excellent behavior. We’ve all worked in a team where one member undermined the entire group’s performance.Research on group effectiveness has also shown that group performance decreases by 30 to 40 percent if just one person has a disruptive mindset. The problem is that destructive behavior escalates quickly. Even small acts can be extremely damaging to the performance of the entire group. Since destructive behavior is such a cancer, leaders need to address it before trying to spread excellent practices. The best strategy is to have no tolerance for bad behavior. Then focus on scaling the good.